The listed titles are the recommended resources by the Knowledge Management Unit of The Malaysian Insurance Institute.
1.Digital Insurance: Business Innovation in The Post-Crisis Era, Bernardo Nicoletti
This book provides an in-depth review of digital innovation within the insurance industry, a sector which has traditionally taken a cautious approach to change. It explores how the digital transformation through the adoption of new paradigms, processes and solutions can lead to greater revenue, cost efficiency and control.
The author explains how digital innovation could improve business agility and transform firms’ relationships with their customers. The book examines how growing participation from new organizations such as banks, telecommunication organizations and merchants have affected the industry, and recommends that insurance companies should actively embrace digital insurance to make processes and services lean.
Resource type: Book
2.Credit Scoring, Response Modeling, And Insurance Rating: A Practical Guide to Forecasting Consumer Behavior, 2nd Ed Steven Finlay
This book provides a step-by-step guide to how predictive analytics is used by some of the world’s most influential organizations.
This includes international banks, leading insurance providers, credit reference agencies and national governments. It covers all stages of the predictive analytics process, including project management, data collection, sampling, data transformation and pre-processing, model construction, validation, implementation and post-implementation monitoring of the model’s performance.
Resource type: Book
3.A Perfect Storm in Insurance: How to Survive the Looming Waves of Disruptive Technology, Dr. Michael Naylor
The book examines how technological innovations and changes in customer expectations will completely disrupt the way in which insurance companies work, and how insurance is offered to customers. The book argues that insurance needs to re-imagined not as a sold-once product, but as a series of real-time data based services.
Insurers need to proactively engage with customers and provide dynamic insurance which changes with the activities which customers undertake.
Resource type: Book
4.Managing Making the Most of Change Transitions, William Bridges and Susan Bridges
This book provides a clear understanding of what change does to employees and what employees in transition can do to an organization, and he shows how to minimize the distress and disruptions caused by change.
Directed at managers and employees in today’s corporations, where change is necessary to revitalize and improve corporate performance, Managing Transitions addresses the fact that it is people who have to carry out the change. It not only talks about what should be done, but also shows how to do it, giving managers practical ways to bring the people ”on board.”
Resource type: Book
5. Foundations of Financial Risk: An Overview of Financial Risk and Risk-Based Financial Regulation, Richard Apostolik and Christopher Donohue
This book provides an understanding of risk management methodologies, governance structures for risk management in financial institutions and the regulatory requirements dictated by the Basel Committee on Banking Supervision. It provides thorough coverage of the issues surrounding financial risk, giving you a solid knowledgebase and a practical, applicable understanding.
* Understand risk measurement and management *
Learn how minimum capital requirements are regulated need for authoritative and comprehensive training, and Foundations of Financial Risk delivers with expert-led education for those new to risk management.
Resource type: Book
6.Fraud Analytics: Strategies and Methods for Detection and Prevention, Delena D. Spann
The book thoroughly reveals the elements of analysis that are used in today’s fraud examinations, fraud investigations, and financial crime investigations. This valuable resource reviews the types of analysis that should be considered prior to beginning an investigation and explains how to optimally use data mining techniques to detect fraud.
Packed with examples and sample cases illustrating pertinent concepts in practice, this book also explores the two major data analytics providers: ACL and IDEA.
Resource type: Book
7. Mobile Working: Technologies and Business Strategies, Mahmood Hussain Shah
This book explains the technology and strategic issues surrounding mobile working and presents a clear analysis of how this process can be managed.
Combining a better understanding of the state of the art in e-business technologies with a focus on how organizations can effectively provide information support for mobile working, this book will also investigate the relationship between human and organizational factors and success in mobile working
Resource type: Book
8. Deposit Insurance Schemes: Funding, Policy and Operational Challenges, Djurdjica Ognjenovic
This book provides a comprehensive overview of funding arrangements for explicit deposit insurance schemes. Responding to international guidelines and best practice, it discusses policy decisions and operational challenges which deposit insurers face in the financial management of ex-ante deposit insurance funds.
Numerous examples are provided, and solutions offered on sources and uses of funds, focusing on target and optimal funding
Resource type: Book
