In your academic journey with Insurance Claims Management, you will develop knowledge and understanding about the development of claims philosophies, the implementation of claims systems, the management of the claims function, the management of claims service, and the application of claims practice in transacting insurance business on an industry-wide basis.
This text provides a practical, managerial approach to the subject and gives you a rich variety of examples and applications to illustrate the main principles through simple, yet effective learning aids.
Each chapter begins with a list of learning outcomes that you can expect to achieve by studying the topic. This is followed by a statement on why the topic is important. Together, they set out a clear contextual framework for you, within which you will conduct your study, being at all times conscious of why you are studying the topic.
This text begins with a description of the insurance claim processes, concepts and procedures, and the key issues relating to claims in specific types of policies. The importance and impact of IT and quality management on claim management, and the functions of outsourcing companies and intermediaries in the claim process are then discussed. It then explains the rationale for claims estimating and reserving, and discusses the fraudulent claims, disputes and litigation in the claims process.
Scattered throughout, are insightful thought primers that will set you thinking of what you have just read, learning activities and case studies that will help you reflect on issues as if you were facing them in the real-world.
Towards the end are a collection of rich review questions and tutorial questions to help you assimilate what you have learned and put your knowledge and skills to the test.
Klang Valley, Johor, Penang: 1-3 days; Rest of Peninsular Malaysia: 1-4 days; Sabah, Sarawak, Brunei: 5-7 days. All in working days
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