Source: LIAM, 15 June 2021
LIAM organised a virtual inaugural Focus Group session with 15 policyholders of medical and health insurance. This is part of the industry’s initiative to address and manage issues related to MHI with the aim to gain insight on the customer’s perspective, particularly on the medical inflation issue and medical premium repricing.
Policyholders shared their views on various MHI issues and provided good feedback to the industry. It was indeed a fruitful session for the industry to hear the views from the policyholders, understand their needs and identify areas of improvement.
The 3-hour session constituting two breakout sessions was facilitated by an independent consultant, Inspire Group. Each policyholder was awarded with Touch & Go e-wallet credit worth RM200 as a token of appreciation for their participation.