Culture Change

By James Moorhouses,Republished with the kind permission of the Chartered Insurance Institute Covid-19 has transformed the ways insurers are working, while simultaneously presenting them with an opportunity to drive culture change. Leaders at all levels…

Insurance Outlook: 2021

By Sam Barrett No one could have predicted how COVID-19 would shape the world in 2020 but with it influencing everything from the economy to customer expectations, it will dominate many forecasts for 2021. Although…

Be A Better Version Of Yourself

By Sean Yap, Country Chair 2021 Malaysia Million Dollar Round Table (MDRT), Membership Communications Committee (MCC) Would you like to be a better version of yourself? Achieving MDRT through volunteering I am eager to share…

The Race To Reskill During Pandemic

By Nor Izmawati Mostapar, Vice President, MII Corporate Communications and e-Learning Imagine a crisis that forces organizations to change the way they work, almost overnight. That is where we are now. Both employers and employees…

When Upskilling Matters

By Nor Izmawati Mostapar, Vice President, MII Corporate Communications and e-Learning Should we reskill or upskill? The decision to reskill or upskill the workforce highly depends on whether an organization truly understands the difference between…

Let’s Get Digital

By Bobbi Sills, Communications Executive of the Charted Insurance Institute In a digital age when filling in forms by hand is a thing of the past, the customer claims experience has been changed radically. There…

Training? Five things that work

By Pekka Dare, Director of Stakeholder Engagement & Delivery Excellence at the International Compliance Association If you work in a large organisation, say a bank, insurance provider or oil and gas company, you are going…