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  1. Air Cargo Claims by Rex C. Tester The structure of air cargo claims is highly complex. Claimants may often have difficulty in establishing against whom they should make their claim. With the emphasis…

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    1.Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones Often the decision between a customer choosing you over someone like you is your ability to know exactly…

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  1. Reinsurance Underwriting, 2nd Ed. by Robert Kiln and Stephen Kiln This book will give an insight into the real world of reinsurance. It is intended as a practical workbook for those who are…

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  1. A World Without Email: Reimagining Work in an Age of Communication Overload by Cal Newport Modern knowledge workers communicate constantly. Their days are defined by a relentless barrage of incoming messages and back-and-forth…

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The listed titles are the recommended resources by the Knowledge Management Unit of The Malaysian Insurance Institute.     Moral Hazard in Health Insurance Amy Finkelstein This book presents compelling evidence that health insurance does…

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    1. Business Risk Management: Models and Analysis by Edward J. Anderson This book has a quantitative emphasis but is accessible to those without a strong mathematical background. It discusses novel modern approaches to…

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    Designing Your Work Life: How to Thrive and Change and Find Happiness at Work by Bill Burnett, Dave Evans Bill Burnett and Dave Evans successfully taught graduate and undergraduate students at Stanford University and…

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The listed titles are the recommended resources by the Knowledge Management Unit of The Malaysian Insurance Institute. 1. Insurance Transformed: Technological Disruption, Michael Naylor This book explores how a range of innovative technologies is about…