Source: Allianz, 15 January 2021
Allianz General Insurance Company (Malaysia) Berhad (Allianz General) provided fast claims settlement for customers residing in flood-prone areas in Johor and the East Coast.
To facilitate fast claims settlements, Allianz General positioned its Claims Caravan in Johor Bahru, Johor as well as two Allianz branded 4x4s in Kemaman and Dungun, Terengganu, with one 4×4 to rove between Maran, Mentakab, Tajau and Temerloh in Pahang.
Allianz General’s Head of Claims, Damian Williams said the Claims Caravan offered its services in the state of Johor while the 4x4s roved around areas affected by the flood around the East Coast. During this period, Allianz General customers can call 1-800-22-5542 and an adjuster will be sent to survey the affected property within 24 hours.
Furthermore, the Company carried out the initiative until the situation subsided, while adhering to Government guidelines following the re-enforcement of various levels of movement control order (MCO) around the country.
“We have deployed our 4x4s and claims caravan since 4 January to provide our customers in Johor and the East Coast quick, seamless claims service. It is never easy to deal with a flood, and as an insurer, the best help we can provide is to pay out claims a little faster so that our customers can kick-start their recovery process a lot quicker,” said Damian.
For individual policyholders (such as Smart Home Cover), the Company has provided full claims settlement or an interim payment within five days after the site visit from the adjuster. Those with fire insurance (commercial lines), can expect an interim payment within five days after the visit from the adjuster, with full claims settlement being paid between 21 to 28 days after the visit from the adjuster.
However, if for any reason, the Company is unable to settle the claim before day 28, then a second interim payment will be made.
For further enquiries, kindly contact Allianz Malaysia Berhad via [email protected] or at 1-300-22-5542, from Monday to Friday between 8.00am to 8.00pm.